Learning Center

What Coaching Is. And Isn’t.

It’s lonely at the top. Anyone who serves in a leadership role knows how true this can be. Where can a leader safely turn for a listening ear, wise counsel, and the unvarnished truth? Most successful leaders from time to time call upon someone they can trust to walk alongside them, personally and professionally. That’s...
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Your Leadership Brand: How to Recover When Your Reputation is at Risk.

It can happen to anyone. It could be caused by a specific event, or it might be a slow degradation over time. Perhaps it stems from a rumor. Or maybe from a lack of visibility to your team. Often, it’s from a weak or blind spot that is more noticeable to others than it is...
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Reflections from 24 Hours of Pure Compassion

Despite the rise of rudeness and incivility in politics and in society in general, compassion is making a strong comeback in business and leadership. What does it mean to be compassionate? And if you dedicated one full day to acts of compassion, what would you do differently? To help my graduate students in Healthcare Administration at...
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Leaders in Limbo: Actionable Items for Times of Uncertainty

How Healthcare Leaders Thrive Through Mergers and Acquisitions Are you a leader in an organization that is involved in a merger with another organization? If so, you may be feeling uncertainty around your organization and your role. As an executive coach I often see very talented leaders in this situation. And I frequently hear them...
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If The Shoe Fits: A Leadership Lesson from Cinderella

We all know the story of Cinderella – the orphaned girl turned slave by her evil stepmother who eventually won the heart of the prince and became a princess: Eligible maidens of the kingdom were invited to the wife-selection ball to compete for the attention of the prince and the chance to become the princess....
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Staying the Course: A Leader’s Guide to Garnering Feedback

Leaders are often thought of as successful people who are where they are because they are highly-skilled. Most likely they’ve climbed the “ladder,” leveraging feedback from events, peers, and supervisors to learn and adjust over time. And now, they have “arrived.” So, do those who have arrived in a leadership position need to continue to...
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Limping in Your Leadership? Practical Tips to ‘Find’ Time.

You can’t lead well unless you are well. It’s that simple. Almost all the leaders I work with know this. Almost all leaders I work with want to be well. Despite this, many leaders are not well. They are limping in their life and their leadership. In a previous post I pointed out the similarities...
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Don’t Eat That Cookie! A Leader’s Secret Weapon to Engagement.

Last week, I had the great fortune of speaking to a select group of anesthesiologists and Certified Registered Nurse Anesthetists (CRNAs) at the North American Partners in Anesthesia (NAPA). These physicians and CRNAs are service excellence champions that had stepped up and volunteered to help their organizations improve service and satisfaction for its surgical patients....
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Just Culture: Application to Leadership Accountability

Hospitals and health systems continue to operate in a turbulent, fast-changing environment with relentless pressure to improve an array of performance metrics: patient experience, clinical quality, patient safety and operating costs. While there is much interest in and discussion about structural and transformational change, the formidable barriers to such change have limited their impact. With...
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