Learning Center

In the Grip of COVID-19: Leading in Uncertainty, Volatility, Complexity and Fear

Contributing authors: Gary Hoffman and Michael Hein The feeling I’ve had the last several weeks during the fallout from COVID-19 reminds me of a situation I experienced awhile back. It was a beautiful Hawaiian day: clear sky, mild breeze, and big waves. I knew the tide was stronger, as is the norm in big surf....
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COVID-19: Wisdom from the (Healthcare) Trenches

Over the past two weeks, I have had the honor and privilege of coaching some amazing healthcare leaders across the country. As conversations unfolded, I witnessed wisdom, trends and strategies emerging as these leaders talked about what they were doing to navigate the COVID-19 crisis in their systems, hospitals and communities. As I explored deeper,...
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Healthcare Leaders during a Crisis: Be a Hope Dispenser

Our brains are story-making machines. When faced with the unknown, those stories always spin negative. The world today is faced with the unknown of COVID-19, and the healthcare environment is moving at an unprecedented pace. As humans, our default setting is to find and focus upon every negative consequence imaginable. That’s fear, and it is paralyzing. Leadership...
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Six Actions for Healthcare Leaders During a Pandemic Crisis

The idea of a novel virus outbreak, such as the COVID-19 virus, or Coronavirus, occurring is not exactly news to healthcare executives and clinical leaders. While the media might continue to heighten the public’s awareness to the spread of the virus, healthcare executives and teams have trained extensively and practice drills periodically to prepare themselves...
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Executive Presence: I know it when I see it!… Really?

When I started my professional coaching work, after 30+ years in healthcare leadership, I became curious as to why so many leaders wanted me to coach “up” various people reporting to them – to work on Executive Presence. When I asked them what Executive Presence meant to them, the answers were vague: the “IT” factor,...
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9 Steps to Build a Culture for Better Clinical Outcomes (Part 1)

We have a belief at MEDI Leadership: culture eats strategy for lunch. You may consider this quote from Peter Drecker overused, but most likely you sense some truth in it. If you’re not sure you agree with Mr. Drecker’s statement, consider the strategies that exist throughout hospitals today. Some of the best minds have created...
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How to Find Your Future Physician Leaders

An ancient proverb says it best: “The best day to plant a tree was 20 years ago. The second-best day to plant a tree is TODAY.” In our work with health system leaders nationwide, we often get called upon to help find physicians who can lead an immediate strategic initiative. But the obvious reality is that’s...
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Executive Presence: “Playing the Game” or “Selling Out?”

I was recently talking to a young healthcare executive when the conversation led to Executive Presence (EP). Nicole (not her real name), a petite minority woman explained how throughout her young career, she has been advised by professors, mentors and bosses to “improve my Executive Presence.” She has been repeatedly told to “look and act...
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Defining a Leader’s Reality: Ordered or Unordered?

Below is a short reflection of multiple interactions I’ve recently had with several clients. Let’s imagine a healthcare CEO and leader of a large regional delivery system in the Midwest. The conversation is one you could very well have with me or one of my coaching colleagues at MEDI Leadership if you engage our services....
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