Category

Physician Leadership
When we first met, administrators at Conway Regional Health faced a pending physician exodus and the possibility of a 40% revenue loss — significant challenges for incoming CEO Matt Troup. We sat down with Troup and his team as they described how they reversed physician dissent and replaced distrust with a thriving partnership. The challenge:...
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Pandemic or no pandemic, you might have noticed that applying a “best practice” from someplace else sometimes fails to produce significant, sustainable improvements in your “place.” After decades of herculean efforts, often drawing upon the free exchange of “best practices,” in U.S. healthcare we’re still far behind what we’d hoped to achieve in clinical outcomes,...
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Michael is a long term, loyal employee who has dedicated himself to serving Memorial Hospital and the local community for over 20 years. From starting out as a tech in an ancillary department, Michael grew to take on supervisory roles and ultimately became Department Director. He was highly effective in his role for many years,...
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Professional athletes, market innovators, art and tech prodigies all have a longstanding tradition of magnifying their skills with expert coaching. As Inc. magazine explains it, “It’s no secret that high performers of all stripes swear by coaching. Everyone from Google’s founders to the rock band Metallica credits coaches with getting them where they are today...
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In healthcare, we often say that the patient is the focus, or center, of our organization. I think that we really mean it from an intellectual standpoint, but do we from an emotional standpoint? Behavioral research shows that our emotions are the strongest drivers of our decisions. Given that, how many decisions do we make...
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May is National Mental Health Awareness month. It seems like the appropriate time to share my thoughts regarding the stigma that exists regarding Mental Health treatment in the world of Executive Leaders, Physician Leaders, and the like in healthcare. I recently had an intense conversation with a young medical professional, I will refer to him...
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Recently, I participated in a panel discussion at the Midwest Independent Physician Association spring conference. Our discussion was on population health management and the current and future state of value-based delivery in healthcare. It just so happened that the conference coincided closely with CMS’ announcement of the five new payment model options which are set...
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In this third post, in my series on effective leadership, I want to single out the Three Secrets to Energy Management. Leadership is harder than it looks to those who’ve never tried it.  It exacts a real toll in mental and emotional energy that must be methodically recharged to avoid burnout. Effective leaders, like world-class athletes,...
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I recently retired from a Chief Medical Officer position in a large integrated health system and have been able to focus more on executive coaching.  In coaching, we have to build trust and rapport quickly so we may better advise and guide executives and other clinical leaders through their high-performing leadership journey.  I find myself...
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Why tactical tools are not enough Minimum Standards or Optimal Performance? As an executive coach who works exclusively with healthcare clients, I frequently see organizations seeking breakthrough improvement in one or more performance indicators by implementing tactical programs that have proven successful elsewhere.  Examples of such programs cover a broad spectrum including patient experience initiatives,...
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