Category

Leadership
Many of America’s societal problems have reached crisis status. These issues have always impacted the healthcare industry. Yet today, they are not merely knocking on the industry’s door – they are blasting the door off its hinges! The challenges we face as a result of the opioid crisis, inferior education, human trafficking, racial injustice, poverty,...
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In the leadership world where mindsets such as “relational leadership,” “leading from behind,” and “trust-based leadership” are being coached into your organization, all eyes are on you – the leader. Your team or organization will follow you to the ends of the earth because you have upgraded to a new and healthier leadership style: one...
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It can happen to anyone. It could be caused by a specific event, or it might be a slow degradation over time. Perhaps it stems from a rumor. Or maybe from a lack of visibility to your team. Often, it’s from a weak or blind spot that is more noticeable to others than it is...
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How Healthcare Leaders Thrive Through Mergers and Acquisitions Are you a leader in an organization that is involved in a merger with another organization? If so, you may be feeling uncertainty around your organization and your role. As an executive coach I often see very talented leaders in this situation. And I frequently hear them...
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We all know the story of Cinderella – the orphaned girl turned slave by her evil stepmother who eventually won the heart of the prince and became a princess: Eligible maidens of the kingdom were invited to the wife-selection ball to compete for the attention of the prince and the chance to become the princess....
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Leaders are often thought of as successful people who are where they are because they are highly-skilled. Most likely they’ve climbed the “ladder,” leveraging feedback from events, peers, and supervisors to learn and adjust over time. And now, they have “arrived.” So, do those who have arrived in a leadership position need to continue to...
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You can’t lead well unless you are well. It’s that simple. Almost all the leaders I work with know this. Almost all leaders I work with want to be well. Despite this, many leaders are not well. They are limping in their life and their leadership. In a previous post I pointed out the similarities...
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Last week, I had the great fortune of speaking to a select group of anesthesiologists and Certified Registered Nurse Anesthetists (CRNAs) at the North American Partners in Anesthesia (NAPA). These physicians and CRNAs are service excellence champions that had stepped up and volunteered to help their organizations improve service and satisfaction for its surgical patients....
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Hospitals and health systems continue to operate in a turbulent, fast-changing environment with relentless pressure to improve an array of performance metrics: patient experience, clinical quality, patient safety and operating costs. While there is much interest in and discussion about structural and transformational change, the formidable barriers to such change have limited their impact. With...
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The two most important days in your life are the day you are born and the day you find out why. – Mark Twain Having a clear sense of purpose is a powerful motivator. One of the best resources I provide people is teaching them how to gain clarity around what they are trying to...
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