Category

Leadership Development
Professional athletes, market innovators and artistic prodigies all have a longstanding tradition of magnifying their skills with expert coaching. Likewise, high-performing healthcare leaders are ideal candidates for individualized leadership growth. Can “born leaders” succeed indefinitely? While some are “born leaders” with innate charisma and good instincts, most leadership skills must be learned or refined, argues...
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It’s a common predicament: You attend a conference, watch an online course or spend time with a mentor, hear fascinating insights, take copious notes, and then… nothing. By the time you’re back to work, the ideas you thought could catapult your impact on the job are fuzzy memories, trampled by daily responsibilities and relegated to...
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In today’s necessarily complex organizations, the organization chart rarely provides complete clarity around the issue of authority. Within a hospital, work is done across departments and functional lines, knitting together their capabilities in initiatives designed to improve a process or implement a program. In multi-entity systems, local hospital leaders depend on the performance of functions...
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We’ve (almost) made it on the other side, and yet the light at the end of the tunnel doesn’t feel as bright as anticipated. While some areas of pressure have been released, new burdens are mounting and healthcare workers and leaders are questioning where and how things, and even they, fit. More than ever, I’m...
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A leader’s brand is how others see — and what they say — about him or her (often when the leader is not around). Ever since Tom Peters introduced the concept in a famous late-’90s article in Fast Company, leaders have worked on building their brands from scratch. They have also attempted to reinvent their personal...
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How do you address sensitive or controversial issues effectively within your team? Often, healthcare leaders mistakenly feel they must choose between (a) addressing the issue and damaging relationships or (b) ignoring the issue for the sake of the relationship. High-performing leaders manage to do both, addressing delicate topics in a way that strengthens relationships, team...
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In our coaching work, we often encounter groups made up of highly talented, deeply dedicated members who are struggling to come together as a high-performing team due to interpersonal dynamics. Of course, we always need to explore the context in which the situation has arisen to address it effectively. We often find the key to...
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Pandemic or no pandemic, you might have noticed that applying a “best practice” from someplace else sometimes fails to produce significant, sustainable improvements in your “place.” After decades of herculean efforts, often drawing upon the free exchange of “best practices,” in U.S. healthcare we’re still far behind what we’d hoped to achieve in clinical outcomes,...
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Market-leading healthcare organizations have one thing in common: succession planning. And yet, few healthcare leaders engage in it. What gives? One study, published by the Frontiers of Health Services Management, argues that although succession planning seems like a logical and essential exercise, few leaders understand the complexities and requirements of a successful plan. Leader transitions...
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Michael is a long term, loyal employee who has dedicated himself to serving Memorial Hospital and the local community for over 20 years. From starting out as a tech in an ancillary department, Michael grew to take on supervisory roles and ultimately became Department Director. He was highly effective in his role for many years,...
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