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Leadership
I was walking past reception in our facility and saw the “Lost and Found” cart that housed all of the items children had “lost” when they attend our after-school program. I noticed the sweatshirts, water bottles, jackets, even a shoe or two. My brain catalogued those items in the file “2020 Losses” — my mindset as...
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I have had occasion recently to speak with several senior executives who care deeply about the issue of social justice but who are struggling to find the best way for themselves and their organizations to serve as positive instruments of change. Many of them voice fear about wading into the issue, given how emotionally charged...
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The events of 2020 have radically transformed the way we work. For leaders, one side effect has been a growing Addiction to Urgency. Being busy is a badge of honor in American business. Having a sense of urgency is a virtue and, compared to complacency and laziness, that makes a lot of sense. In his...
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When we believe something to be true, it has a powerful effect. It often leads us to tap into a tendency known as confirmation bias. Confirmation bias is the natural propensity to “gather evidence that confirms preexisting expectations, typically by emphasizing or pursuing supporting evidence while dismissing or failing to seek contradictory evidence,” explains the...
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Professional athletes, market innovators, art and tech prodigies all have a longstanding tradition of magnifying their skills with expert coaching. As Inc. magazine explains it, “It’s no secret that high performers of all stripes swear by coaching. Everyone from Google’s founders to the rock band Metallica credits coaches with getting them where they are today...
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Recent events and mounting industry data illuminate an uncomfortable truth: Implicit bias is prevalent in healthcare, and many are unaware. More importantly, it’s hurting patients. In this post, we’ll touch on ramifications and recommendations for tackling implicit bias as healthcare leaders so that every patient — regardless of background, ethnicity, race, education, sexual orientation, or...
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Most people in leadership shy away from admitting they like the power of their position. They see power as something negative or conniving. Negative phrases like “imposed authority,” “contained emotions,” and “obeying commands” are associated with the word power. We are more comfortable saying we can influence or shape the mental model and actions of...
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One of the things I get to do is to work with a recovery program though my church called Celebrate Recovery. Celebrate Recovery is a 12-step recovery group known for using acrostics to assist in the absorption of the material they are presenting. This approach speaks to me two reasons; 1) my seventh grade English...
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In healthcare, people have been watching their leaders over the course of this crisis. And, they are taking measure. How are you showing up in the storm? As coaches who come from careers as healthcare leaders, we’ve been talking with our clients and their teams nationwide during the COVID-19 Crisis.  Of all the insights we’ve...
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The double-entendre of this cartoon in the Wall Street Journal really hooked me. The salmon are swimming upstream, just as they are designed to do. Yet it’s exhausting swimming against the flow — enough to question the effort, even when it’s the right thing to be doing. The salmon’s destiny lies upstream, not downstream. Maybe...
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