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Emotional Intelligence (EQ) is a must for high-performing leaders during regular times, but it is especially important during crises. When times are uncertain and decisions are especially complex, leaders need to tune in to their own emotions in order to better understand and manage them. They also need to be aware of others’ emotions to...
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If you’re a healthcare leader in 2021, chances are very high that you’re working mightily to transform some aspect of your personal, leadership or team outcomes. Whether it’s an overdue shift in organizational culture, navigating conflict, restoring a damaged reputation or else, wise leaders recognize that new results demand new approaches. As you explore solutions,...
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In my coaching practice it is surprisingly common for me to encounter experienced and highly accomplished leaders riddled periodically with crippling self-doubt. Known as the “imposter syndrome” or “inner critic,” that internal voice of self-doubt is something that seemingly every leader battles to some extent at some time, regardless of overwhelming, objective evidence to the...
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>> Access part 1, part 2, and part 3 of this series. The most common refrain we, as coaches, hear when we interview leaders in an organization is, “We need more accountability in this place!” That’s consistent with data compiled by Patrick Lencioni, author of The Five Dysfunctions of a Team, reporting accountability as the...
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How do you turn up performance, collaboration, and outcomes in a healthcare team? In the first installments in this series (see part 1 and part 2), we’ve discussed the traits of high-performing teams, the role of vulnerability-based trust, and how coaching differs from training. Put simply, trust enables a team to overcome the fear of...
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In the first post in this series, we explored why many groups of capable, well-intentioned leaders fail to function as a high-performing team. Today, we’ll dig a little deeper into a coach-led transformational process and the role of trust. In our story of the transplant team who engaged us for team coaching, the process began...
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“Matt” is a transplant surgeon who leads the startup of a transplant program for a large regional healthcare system. In two years, he recruited a “dream team” of experienced surgeons and support staff who have achieved the 10 organ transplant thresholds for livers and kidneys to qualify for CMS participation. It’s been a steep learning...
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It’s lonely at the top. Though you’re rich in experience, you’re likely navigating uncharted waters as a healthcare leader. What’s more, other leaders in the organization are looking to you for answers to fast-evolving challenges that stand in the way of personal and organizational goals. In our work with your peers, we’ve noted four common...
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Confidence in the U.S. healthcare system and administrators took a hit during the pandemic, reports NORC, a nonpartisan research group at the University of Chicago. In a survey commissioned by the ABIM Foundation, NORC polled 600 physicians and 2,069 consumers on their sentiments regarding one another, and their perceptions of healthcare organizations. General findings Survey...
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Professional athletes, market innovators and artistic prodigies all have a longstanding tradition of magnifying their skills with expert coaching. Likewise, high-performing healthcare leaders are ideal candidates for individualized leadership growth. Can “born leaders” succeed indefinitely? While some are “born leaders” with innate charisma and good instincts, most leadership skills must be learned or refined, argues...
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