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When we first met, administrators at Conway Regional Health faced a pending physician exodus and the possibility of a 40% revenue loss — significant challenges for incoming CEO Matt Troup. We sat down with Troup and his team as they described how they reversed physician dissent and replaced distrust with a thriving partnership. The challenge:...
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Pandemic or no pandemic, you might have noticed that applying a “best practice” from someplace else sometimes fails to produce significant, sustainable improvements in your “place.” After decades of herculean efforts, often drawing upon the free exchange of “best practices,” in U.S. healthcare we’re still far behind what we’d hoped to achieve in clinical outcomes,...
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Market-leading healthcare organizations have one thing in common: succession planning. And yet, few healthcare leaders engage in it. What gives? One study, published by the Frontiers of Health Services Management, argues that although succession planning seems like a logical and essential exercise, few leaders understand the complexities and requirements of a successful plan. Leader transitions...
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Michael is a long term, loyal employee who has dedicated himself to serving Memorial Hospital and the local community for over 20 years. From starting out as a tech in an ancillary department, Michael grew to take on supervisory roles and ultimately became Department Director. He was highly effective in his role for many years,...
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“Gratitude turns what we have into enough, and more. It turns denial into acceptance, chaos into order, confusion into clarity… It makes sense of our past, brings peace for today, and creates a vision for tomorrow.” ~ Melody Beattie During the pandemic, in our work as coaches, we have seen a huge increase in burnout,...
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As a healthcare executive leader, you likely have a track record of strong performance and career success. Given that, you may ask yourself, “Why would I want to invest in an executive coach?” Though it might sound cliché, it’s true: What got you this far, won’t get you where you want to go next as...
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You made it through 2020 and are poised for a fresh start in the new year. As you begin a new chapter in 2021,  it’s my hope that the following set of questions will serve as a valuable framework for reflecting on your past year, both personally and professionally as a leader, and as a...
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My son-in-law and I have many similar physical characteristics. We both stand at 5’10”, are slim, bald and fair skinned. We also wear glasses. Out of admiration for each other’s taste in glasses frames, and to make light of our similarities, we attempted a swap. He put on mine, and I, his. That is when...
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I was walking past reception in our facility and saw the “Lost and Found” cart that housed all of the items children had “lost” when they attend our after-school program. I noticed the sweatshirts, water bottles, jackets, even a shoe or two. My brain catalogued those items in the file “2020 Losses” — my mindset as...
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I have had occasion recently to speak with several senior executives who care deeply about the issue of social justice but who are struggling to find the best way for themselves and their organizations to serve as positive instruments of change. Many of them voice fear about wading into the issue, given how emotionally charged...
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