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I was walking past reception in our facility and saw the “Lost and Found” cart that housed all of the items children had “lost” when they attend our after-school program. I noticed the sweatshirts, water bottles, jackets, even a shoe or two. My brain catalogued those items in the file “2020 Losses” — my mindset as...
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I have had occasion recently to speak with several senior executives who care deeply about the issue of social justice but who are struggling to find the best way for themselves and their organizations to serve as positive instruments of change. Many of them voice fear about wading into the issue, given how emotionally charged...
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The events of 2020 have radically transformed the way we work. For leaders, one side effect has been a growing Addiction to Urgency. Being busy is a badge of honor in American business. Having a sense of urgency is a virtue and, compared to complacency and laziness, that makes a lot of sense. In his...
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As we enter a new era of executive coaching, we will need to develop new behaviors and skills. Here are a couple observations for consideration: ONE: Create a New Connectivity Absent face-to-face experiences, coaches need to connect on a new personal level. A two-dimensional relationship lacks the richness of experiencing one’s individuality, so both the...
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Do current events feel overwhelming at times? Sea mariners know something that can help a leader in the grips of a tumultuous crisis. When a storm rises upon a ship at sea, the wind and waves can threaten to sink it. If the storm rises when the ship is in a harbor, an anchor is...
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Happy Holidays! We have kicked off this annual trifecta – Thanksgiving, Christmas, and New Year’s. Traditions and thankfulness filled the air as people ate together on Thursday (or another selected day) and shopped together on Friday! Belated Thanksgiving wishes to you all! As much as this season is intended to be joyous and magical, it...
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Thanksgiving is the perfect time to consider how gratitude can change our lives and our hearts. It might be a routine for your family around the Thanksgiving table to share what they are thankful for this past year. Practicing gratitude is something that is not just a once a year activity. There is research to...
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A few years ago, I finally decided to take up the guitar, a long-time goal of mine. After playing for a while and becoming reasonably proficient, at least at the basics, I was asked by a friend to play and sing at his wedding. I thought, “Why not? I do pretty well in my study...
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Despite the rise of rudeness and incivility in politics and in society in general, compassion is making a strong comeback in business and leadership. What does it mean to be compassionate? And if you dedicated one full day to acts of compassion, what would you do differently? To help my graduate students in Healthcare Administration at...
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Last week, I had the great fortune of speaking to a select group of anesthesiologists and Certified Registered Nurse Anesthetists (CRNAs) at the North American Partners in Anesthesia (NAPA). These physicians and CRNAs are service excellence champions that had stepped up and volunteered to help their organizations improve service and satisfaction for its surgical patients....
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