Category

Change Management
It’s a common predicament: You attend a conference, watch an online course or spend time with a mentor, hear fascinating insights, take copious notes, and then… nothing. By the time you’re back to work, the ideas you thought could catapult your impact on the job are fuzzy memories, trampled by daily responsibilities and relegated to...
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In today’s necessarily complex organizations, the organization chart rarely provides complete clarity around the issue of authority. Within a hospital, work is done across departments and functional lines, knitting together their capabilities in initiatives designed to improve a process or implement a program. In multi-entity systems, local hospital leaders depend on the performance of functions...
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When we first met, administrators at Conway Regional Health faced a pending physician exodus and the possibility of a 40% revenue loss — significant challenges for incoming CEO Matt Troup. We sat down with Troup and his team as they described how they reversed physician dissent and replaced distrust with a thriving partnership. The challenge:...
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Pandemic or no pandemic, you might have noticed that applying a “best practice” from someplace else sometimes fails to produce significant, sustainable improvements in your “place.” After decades of herculean efforts, often drawing upon the free exchange of “best practices,” in U.S. healthcare we’re still far behind what we’d hoped to achieve in clinical outcomes,...
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Market-leading healthcare organizations have one thing in common: succession planning. And yet, few healthcare leaders engage in it. What gives? One study, published by the Frontiers of Health Services Management, argues that although succession planning seems like a logical and essential exercise, few leaders understand the complexities and requirements of a successful plan. Leader transitions...
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Yesterday, I made the time to sit on the porch and enjoy the view. It was 70 degrees and it’s “crane season” in mid-Nebraska. My view included a several hundred thousand Sandhill Cranes returning to the Platte River at sunset. (I follow the weekly crane count on craneturst.org.) It was a spectacular sight. Then this...
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… What leaders really do is prepare organizations for change and help them cope as they struggle through it. – John Kotter, Harvard Business Review As a senior leader in healthcare, you often find yourself at the forefront of change. You personally grapple with changes in the industry, within your organization, and even perhaps your...
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