Category

Change Management
It is stating the obvious to say that the situation confronting healthcare leaders is as challenging, if not more challenging, than any time in our history.  After surviving the ravages of the emergent stage of the COVID pandemic, we find ourselves facing a landscape which has been dramatically, and permanently, changed. We not only face...
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Though the challenges healthcare leaders face aren’t entirely new, there’s no denying our industry is undergoing a season of heightened and accelerated transformation.  As conditions change, how do you inspire your team, reduce resistance, and compel others to follow your lead? And how do you empower employees to create new solutions toward shared goals? As...
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Burnout has reached crisis levels among healthcare workers. Earlier this year, U.S. Surgeon General Vivek Murphy issued an advisory highlighting the urgent need to alleviate the burnout crisis and promote the mental health and well-being of health workers. Addressing the problem begins with identifying what’s fueling it. In this post, we explore five common causes...
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As pressures mount and resources dwindle, delivering outstanding healthcare hinges largely on your ability to bring out the best in each member of your team. Easier said than done, of course. Though optimizing team performance can seem daunting, research on the neuroscience of workplace dynamics can help. The application of neuroscientific findings to leadership development...
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It’s that time of year when the world seems to become, at least for a while, a little bit kinder, a little more grateful, a little more hopeful. We take time to step outside ourselves and consider ways big and small we might express our love and appreciation for those who are an important part...
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It’s a common predicament: You attend a conference, watch an online course or spend time with a mentor, hear fascinating insights, take copious notes, and then… nothing. By the time you’re back to work, the ideas you thought could catapult your impact on the job are fuzzy memories, trampled by daily responsibilities and relegated to...
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In today’s necessarily complex organizations, the organization chart rarely provides complete clarity around the issue of authority. Within a hospital, work is done across departments and functional lines, knitting together their capabilities in initiatives designed to improve a process or implement a program. In multi-entity systems, local hospital leaders depend on the performance of functions...
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When we first met, administrators at Conway Regional Health faced a pending physician exodus and the possibility of a 40% revenue loss — significant challenges for incoming CEO Matt Troup. We sat down with Troup and his team as they described how they reversed physician dissent and replaced distrust with a thriving partnership. The challenge:...
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Pandemic or no pandemic, you might have noticed that applying a “best practice” from someplace else sometimes fails to produce significant, sustainable improvements in your “place.” After decades of herculean efforts, often drawing upon the free exchange of “best practices,” in U.S. healthcare we’re still far behind what we’d hoped to achieve in clinical outcomes,...
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Market-leading healthcare organizations have one thing in common: succession planning. And yet, few healthcare leaders engage in it. What gives? One study, published by the Frontiers of Health Services Management, argues that although succession planning seems like a logical and essential exercise, few leaders understand the complexities and requirements of a successful plan. Leader transitions...
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