By

Michael Hein
Pandemic or no pandemic, you might have noticed that applying a “best practice” from someplace else sometimes fails to produce significant, sustainable improvements in your “place.” After decades of herculean efforts, often drawing upon the free exchange of “best practices,” in U.S. healthcare we’re still far behind what we’d hoped to achieve in clinical outcomes,...
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My son-in-law and I have many similar physical characteristics. We both stand at 5’10”, are slim, bald and fair skinned. We also wear glasses. Out of admiration for each other’s taste in glasses frames, and to make light of our similarities, we attempted a swap. He put on mine, and I, his. That is when...
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When we believe something to be true, it has a powerful effect. It often leads us to tap into a tendency known as confirmation bias. Confirmation bias is the natural propensity to “gather evidence that confirms preexisting expectations, typically by emphasizing or pursuing supporting evidence while dismissing or failing to seek contradictory evidence,” explains the...
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Recent events and mounting industry data illuminate an uncomfortable truth: Implicit bias is prevalent in healthcare, say researchers, and many are unaware. More importantly, it’s hurting patients. As a healthcare leader, we trust that your aim is to ensure that every patient — regardless of background, ethnicity, race, education, sexual orientation, or other factors — gets the...
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Contributing Authors: Eric Norwood, FACHE  and  Michael Hein, MD Over the past several weeks, we are seeing complexity play out in dramatic ways. Significant changes are likely taking place for you in terms of how you view your role and impact as a leader. In this post, we’ll explore crisis leadership insights to help you maximize...
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Contributing authors: Gary Hoffman and Michael Hein The feeling I’ve had the last several weeks during the fallout from COVID-19 reminds me of a situation I experienced awhile back. It was a beautiful Hawaiian day: clear sky, mild breeze, and big waves. I knew the tide was stronger, as is the norm in big surf....
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Below is a short reflection of multiple interactions I’ve recently had with several clients. Let’s imagine a healthcare CEO and leader of a large regional delivery system in the Midwest. The conversation is one you could very well have with me or one of my coaching colleagues at MEDI Leadership if you engage our services....
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Does it ever feel like leading in healthcare is difficult? Messy? Perhaps it feels like success is just beyond your reach – no matter how much you move forward? I’ve heard all the above from my coaching clients. I assure them (and you) that they (and you) are not alone. Almost every leader in healthcare...
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You can’t lead well unless you are well. It’s that simple. Almost all the leaders I work with know this. Almost all leaders I work with want to be well. Despite this, many leaders are not well. They are limping in their life and their leadership. In a previous post I pointed out the similarities...
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It is all about the taper. In a former life, I was an exercise physiologist and competitive swimming coach. In my youth, I was a competitive swimmer. None of us were famous, neither the coach nor the swimmers. We had a mix of talent. Some were national champions and record holders, and most were not. However,...
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