By

Eric Norwood
>> Access part 1, part 2, and part 3 of this series. The most common refrain we, as coaches, hear when we interview leaders in an organization is, “We need more accountability in this place!” That’s consistent with data compiled by Patrick Lencioni, author of The Five Dysfunctions of a Team, reporting accountability as the...
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How do you turn up performance, collaboration, and outcomes in a healthcare team? In the first installments in this series (see part 1 and part 2), we’ve discussed the traits of high-performing teams, the role of vulnerability-based trust, and how coaching differs from training. Put simply, trust enables a team to overcome the fear of...
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In the first post in this series, we explored why many groups of capable, well-intentioned leaders fail to function as a high-performing team. Today, we’ll dig a little deeper into a coach-led transformational process and the role of trust. In our story of the transplant team who engaged us for team coaching, the process began...
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“Matt” is a transplant surgeon who leads the startup of a transplant program for a large regional healthcare system. In two years, he recruited a “dream team” of experienced surgeons and support staff who have achieved the 10 organ transplant thresholds for livers and kidneys to qualify for CMS participation. It’s been a steep learning...
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The events of 2020 have radically transformed the way we work. For leaders, one side effect has been a growing Addiction to Urgency. Being busy is a badge of honor in American business. Having a sense of urgency is a virtue and, compared to complacency and laziness, that makes a lot of sense. In his...
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In healthcare, people have been watching their leaders over the course of this crisis. And, they are taking measure. How are you showing up in the storm? As coaches who come from careers as healthcare leaders, we’ve been talking with our clients and their teams nationwide during the COVID-19 Crisis.  Of all the insights we’ve...
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Do current events feel overwhelming at times? Sea mariners know something that can help a leader in the grips of a tumultuous crisis. When a storm rises upon a ship at sea, the wind and waves can threaten to sink it. If the storm rises when the ship is in a harbor, an anchor is...
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The double-entendre of this cartoon in the Wall Street Journal really hooked me. The salmon are swimming upstream, just as they are designed to do. Yet it’s exhausting swimming against the flow — enough to question the effort, even when it’s the right thing to be doing. The salmon’s destiny lies upstream, not downstream. Maybe...
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Contributing Authors: Eric Norwood, FACHE  and  Michael Hein, MD Over the past several weeks, we are seeing complexity play out in dramatic ways. Significant changes are likely taking place for you in terms of how you view your role and impact as a leader. In this post, we’ll explore crisis leadership insights to help you maximize...
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You’ve heard of cow tipping, right? Frat boys pass their initiation hazing by sneaking up on a sleeping cow and pushing it over? I recently spoke to two healthcare executives who assure me it’s real. So, I consulted the Internet, our ever-trustworthy Source of Truth. “The evidence against cow tipping is immense and backed up...
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