By

Amer Kaissi
Despite the visible increase in narcissism and rudeness in society and politics, humility & kindness are making a surprise come-back in business and leadership. Best-selling author Patrick Lencioni argues that the best team members don’t have big egos or concerns about status- they seek to point out the contributions of others, and they focus on collective, not...
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Despite the rise of rudeness and incivility in politics and in society in general, compassion is making a strong comeback in business and leadership. What does it mean to be compassionate? And if you dedicated one full day to acts of compassion, what would you do differently? To help my graduate students in Healthcare Administration at...
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Last week, I had the great fortune of speaking to a select group of anesthesiologists and Certified Registered Nurse Anesthetists (CRNAs) at the North American Partners in Anesthesia (NAPA). These physicians and CRNAs are service excellence champions that had stepped up and volunteered to help their organizations improve service and satisfaction for its surgical patients....
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