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Last week, I had the great fortune of speaking to a select group of anesthesiologists and Certified Registered Nurse Anesthetists (CRNAs) at the North American Partners in Anesthesia (NAPA). These physicians and CRNAs are service excellence champions that had stepped up and volunteered to help their organizations improve service and satisfaction for its surgical patients....
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The two most important days in your life are the day you are born and the day you find out why. – Mark Twain Having a clear sense of purpose is a powerful motivator. One of the best resources I provide people is teaching them how to gain clarity around what they are trying to...
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There is no shortage of leadership definitions. In fact, a search on Amazon reveals well over 60,000 book titles on leadership, alone. No doubt many, if not all, of the authors hold and define their own description of the discipline. At the risk of adding to this mix, I would like to discuss mine. My...
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I often talk with my coaching clients about “heads-up” versus “heads-down” time. Heads-up time is when leaders shift from doing to being, allowing time to think, to meditate. Heads-down down is the everyday doing. As leaders we need both, but too often we find ourselves stuck in heads-down. This morning I took a walk on...
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It is all about the taper. In a former life, I was an exercise physiologist and competitive swimming coach. In my youth, I was a competitive swimmer. None of us were famous, neither the coach nor the swimmers. We had a mix of talent. Some were national champions and record holders, and most were not. However,...
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Six Practical Tips for Finding Happiness There is an abundance of driven executives in healthcare. Leaders who engage with me have a high work ethic. They are willing to put in many hours and have a strong vision for themselves and their organizations. They are motivated and want healthcare to be the best it can...
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Have you given up on your New Year’s resolutions? Don’t feel bad if you have, you’re certainly not alone. Did you know there is a National Quitters’ Day? This is the day that researchers have identified as the point when most people give up on the resolutions set on January 1: to start that new...
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“He saw me and changed course.”   A friend and fellow executive leadership coach, Will,* shared a story that was more than 25 years old. This memory of a moment has shaped him as an individual and a coach. It was an interaction between him and a transformational leader. He was stationed in the Middle...
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Nurse Executives Balancing Patient Care, Organizational Goals and Nursing Staff  In my experience as a Chief Nursing Officer, I often found myself in a position to justify the cost of nursing. In my mind, I was thinking – what is so hard to understand about being at the bedside, providing care for patients 24/7, every...
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Many effective leaders are very good at identifying their vision, goals, and strategy for their organization.  Next, they set out to design an organizational structure that will help drive their strategy.  However, what is often overlooked is that a negative culture can make it nearly impossible to implement an excellent strategy. Although an organizational strategy...
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